Last updated: 1st of January 2026

This Refund Policy applies to purchases made on this website and forms part of our Terms of Service.

The Service is provided by:

Zagorski oglasnik j.d.o.o. za usluge
Hum Zabočki 88, 49210 Zabok, Croatia
Email: [email protected]

1. Digital delivery

All products we sell, including SellAuth Business Plan Subscription and SellAuth Premium Themes, are delivered digitally and become available immediately after payment.

No physical goods are shipped.

2. EU right of withdrawal (digital products)

Under EU law, consumers normally have a 14-day right to withdraw from online purchases.

However, for digital content delivered immediately, the right of withdrawal does not apply once delivery begins — if you consent to this.

Before completing your purchase, you are asked to explicitly confirm that:

you agree to immediate access to the digital product and acknowledge that this means you lose your 14-day right of withdrawal.

Once access is granted, no automatic right to cancel or receive a refund applies.

This rule exists because our products become available instantly and cannot be “returned.”

3. When refunds may be granted

We want our products to work as described. We may issue a refund, at our discretion, when:

• the product does not function as advertised, and
• our support team cannot resolve the issue.

To request a review, contact [email protected] and include:

• invoice email
• invoice ID
• description of the problem
• screenshots or logs

We may need temporary access to verify and troubleshoot the issue.

4. Cases where refunds are not provided

Refunds are generally not available for:

• change of mind
• incorrect purchases
• failure to read product descriptions
• incompatibility caused by third-party modifications
• expired subscription periods (partial refunds are not issued)

5. Subscriptions

The SellAuth Business Plan Subscription is purchased for a fixed period and does not auto-renew.

You retain access until the end of the purchased period.
Refunds are not issued for unused time once the subscription period begins, unless required by law or covered by Section 3 above.

To continue using features after expiry, a new subscription must be purchased.

6. Themes (licensing issues)

If your SellAuth Premium Theme license is suspended due to:

• abuse,
• redistribution, or
• violation of the Terms of Service,

no refunds will be issued.

7. How refunds are processed (if approved)

If a refund is approved:

• it will be issued to the original payment method, and
• processing time depends on your bank or payment provider (usually 5–10 business days).

8. Payment disputes and chargebacks

If a payment dispute or chargeback is initiated through your bank or payment provider, we reserve the right to take protective action on the associated SellAuth account.

This may include, but is not limited to:

• removing access to purchased products,
• disabling licenses,
• suspending or terminating the associated SellAuth shop.

These measures may be taken while the dispute is under review or after a chargeback is finalized.

If a chargeback is resolved in our favor and the outstanding amount is repaid, access may be restored at our discretion.

9. Consumer rights

Nothing in this policy affects rights that cannot be excluded under applicable consumer laws.

If you believe we have not treated your request fairly, you may contact your local consumer protection authority or EU dispute resolution platform.

10. Contact

If you have questions about this Refund Policy or need assistance:

Email: [email protected]